Who we are
First4Skills provides talent for real business: developing the skills and potential of your workforce to improve business performance.
We work with employers, large and small to develop existing, new and emerging talent to realise their potential.
First4Skills is one of the largest and most successful national work-based learning and apprenticeship training providers for the retail and service industry. We are passionate about creating work-based learning and training that makes a difference to your workforce and the career prospects of your people.
We deliver tailored programmes to attract new talent, develop the skills of existing staff and enable progression; fast tracking careers and transforming business.
Our Core Values:
Our ambition is simple: training today’s workforce for tomorrow.
Our teams of experts across the country have unrivalled experience in the deliverance of apprenticeships.
What we do for our partners
Meet the team
Our executive team is responsible for the direction and leadership of First4Skills. Their job is to make sure we deliver the best possible service to all of our learners, employers and partners. Here are some of the people who make up our over 200 strong team and their stories:
Chief Executive Officer
As CEO Sue leads First4Skills and is an executive member of the City of Liverpool College.
Sue has a wealth of experience in our sector, as a Director of both the Skills Funding Agency (SFA) and National Apprenticeship Service (NAS), with a proven track record in building partnerships, creating opportunities to drive apprenticeship growth nationally and in the delivery of high quality programmes of learning that meet the needs of employers.
Director of Commercial & Business Development
Phil is responsible for leading on new business, Corporate client growth, product development and delivering an exceptional service to our national and regional clients and wider partner network.
He has spent a number of years in the further education and work-based learning industry; including the Skills Funding Agency, supporting large employers with direct funding contracts implement and develop their national skills and apprenticeship programmes, working with the likes of British Gas, BAE Systems, npower, MITIE PLC, HSBC and Toni & Guy.
Head of Strategic Development
Rachel is responsible for supporting the executive team in the delivery of our business plan. Rachel’s areas of expertise are centred on project, people and process management. She has a good working knowledge of all aspects of apprenticeship funding and delivery methodologies.
Executive Assistant Apprentice
Elliott is the most recent addition to the team and he is currently undertaking an advanced apprenticeship in business administration. His primary function is to support the executive team to manage elements of their day-to-day administrative challenges!
Scottish Area Trainer
Jareena has worked for the company now for over 3 years. She came to know about First4Skills in her last job role as a Manager in New Look. She noticed what a good job the First4Skills representatives were doing with her staff so she started to enquire for the job role.
Even without the assessor qualification, she got the job, to which she was delighted. First4Skills then delivered the assessor qualification so now she is a qualified assessor in Retail. Jareena also delivers Warehousing and Storage, Customer Service and Business Administration.
Cara moved in to the Area Trainer role 3 years ago after working in a management role for a fashion retailer. She currently covers retail, management, team leading and customer service. Since joining First4Skills she has completed her functional skills, AVA, PTTLS and is coming to the end of her CiET qualification.
Head of Clients Services
Amanda works with our clients to ensure that we are providing innovative solutions to meet their training and organisational needs and maximising their potential for growth. She also works with new business opportunities with new clients and in new and emerging sectors. Part of her role is to support the team to ensure we have the tools and information to provide an exemplar customer experience to all our clients. She has over 10 years’ experience within the funded learning sector in client facing roles.
Head of Quality
Saskia’s role comprises many different aspects but the main areas of responsibility are managing the awarding organisations and driving quality improvement through the business. She is chair of the Quality Action Group and a member of the Quality sub group. She leads on self-assessment; writes the self-assessment report and the national quality plan. Saskia is the lead for Learner Voice and works closely with the NUS. She manages the Matrix accreditation and acts as nominee for Ofsted inspections.
First4Skills provides apprenticeships and training solutions across the UK, helping employers to develop their workforce on a local and national level. Found out more by getting in touch with our friendly teams in any of the following locations :
12 Princes Parade
t: 0151 243 8300
t: 0845 071 9011
36-40 Grange Street
t: 01563 554 140
1 Hayland Street
t: 0114 261 2280
t: 0121 643 3340
First4Skills directly deliver apprenticeships across England and Scotland, and have partners who deliver on our behalf in Wales and Northern Ireland.